Warranty

HKMLC Product Warranty Policy

Thank you for choosing HKMLC! We are committed to delivering high-quality service and ensuring a satisfying experience with our products. For products meeting the warranty conditions, we offer a 3-year warranty. Please review the warranty terms below to understand coverage and procedures.

Warranty Coverage

  • The warranty covers defects in materials or workmanship under normal use conditions.
  • The warranty period is 3 year, beginning on the original purchase date.
  • If you experience any product issues during this period, please contact our support team and provide valid proof of purchase (such as a receipt or invoice) for prompt assistance.

Warranty Exclusions

  • Damage resulting from misuse, accidents, abuse, or unauthorized disassembly.
  • Damage caused by repairs or modifications not authorized by HKMLC or from using non-official parts.
  • Normal wear and tear, scratches, or cosmetic damage that do not affect the product's functionality.
  • This warranty is only applicable to the original purchaser and is non-transferable.

Warranty Service Process

  1. Contact Us: Reach out to us via our email: support@hkmlc.com or hklmcoffice@gmail.com.
  2. Submit Information: Provide your proof of purchase, product serial number, and a description of the issue.
  3. Issue Evaluation: Our service team will assess the information to confirm warranty eligibility.
  4. Repair or Replacement: For products deemed eligible, we will provide repair or replacement services.

Warranty Limitations

HKMLC is not responsible for any indirect or incidental losses due to product damage or failure, including but not limited to data loss or business interruption.

For more information on our warranty policy or assistance with any issues, please don’t hesitate to reach out to our support team. We’re here to help you enjoy a worry-free experience with HKMLC.

Thank you for choosing HKMLC products!