HKMLC Frequently Asked Questions

Find answers to frequently asked questions about smart whiteboards. Learn about their features, benefits, compatibility, and how they enhance collaboration and productivity. Get all your queries resolved and make an informed decision about smart whiteboard technology.

Applications
Interactive whiteboards enable you to interact with projected content.
Using the included stylus or, in some cases, your finger, you can draw lines, highlight text, and interact with elements like hyperlinks or buttons.
This interactivity allows the presenter or teacher to draw attention to a specific part of the course or presentation in real time.
In addition, teachers or students can launch applications from a whiteboard that combine various multimedia technologies without having to sit behind a computer or lectern. Students, especially younger ones, also enjoy the tactility of being in physical contact with the blackboard, rather than passively absorbing information.
  • Record lessons for distance learning
  • View and participate in lessons and worksheets
  • Watch educational videos and play educational songs
  • Teachers can pull up students’ work from tablets and display it on the whiteboard, thus achieving a paperless classroom.
  • Students can display their work on the whiteboard, creating an interactive experience that enhances student learning.
  • Touch screen tablet
  • Write, draw, edit, move and save information instantly and easily Use natural fingertip gestures to rotate, zoom in or out, and erase
  • Connect your whiteboard to a dedicated computer using your preferred application
  • Instant communication and idea sharing via video conferencing or connected devices
  • Two-way collaboration Available in a variety of sizes and resolutions to meet the needs of any organization
  • Products
    Currently, the sizes of all-in-one computers include 110-inch, 98-inch, 86-inch, 75-inch, 65-inch, 55-inch and other sizes. The most popular sizes are 55~86 inches;
    The interactive whiteboard integrates multiple functions such as computers, projectors, screens, electronic whiteboards, advertising machines, and speakers. No complicated installation and debugging is required, and maintenance is very simple. Traditional electronic whiteboards need to be used in conjunction with projectors, computers, etc. The installation and debugging process is relatively complicated, and the subsequent maintenance costs are also relatively expensive.
    The interactive whiteboard supports quick screen casting on mobile phones, computers, and tablets. Supports split-screen display of up to 4 devices at the same time, making data comparison clear at a glance.
    Sellers generally recommend corresponding sizes to users based on the size of the conference room/classroom. 55 inches is suitable for conference rooms of 8-15 square meters and meetings with less than 15 people.
    YES, the centralized control software provided by our company's solution is required, and the device status can be monitored at any time through the server;
    YES, you need to use the centralized control software provided by our company to remotely set the timer on and off through the server;
    YES, enter the file sharing interface to share files to connected devices.
    Wall Mount Install:
  • Use a bracket on the wall and use a pen to circle the 4 points where you need to install the screws.
  • Use a tool to punch holes at the 4 points circled.
  • lnstall the bracket frame on the wall with screws.
  • Fix the two stands on the back of the Smart board.
  • Lift up the smartboard and get it stuck on the bracket frame.

  • Note: When stuck on the stand, jam the bottom first, then the top.
  • Regarding how to switch the HKMLC Board smart board between Android and Windows.
    HKMLC runs on Android 11.0 / Android 12.0 / Windows 10, an advanced system based on Android. Apple apps are also able to run on HKMLC.
    There is no version requirement for the external cameras and microphones, as long as the product itself has a USB interface, it can be connected.
    HKMLC has been focusing on the commercial display industry for nearly 20 years, with thousands of industry R&D engineers and 369 professional and rigorous tests. If there are still quality problems, support 15 months warrannty, please rest assured to buy.
    The interactive whiteboard integrates various functions such as computer, projector, screen, electronic whiteboard, advertising machine, audio and so on. It does not require complicated installation and debugging, and the maintenance is also very simple.Traditional electronic whiteboards need to be used with projectors, computers, etc. The installation and debugging process is relatively complicated, and the cost of later maintenance is also relatively expensive.
    HKMLC is a conference interactive whiteboard that integrates projectors, computers, tablets, speakers, whiteboards, and curtains. It is an Android 11.0 system machine. It is powerful and easy to operate. It is also very suitable for training and helps your business improve work efficiency.
    The HKMLC conference interactive whiteboard supports fast screen projection on mobile phones, computers, and tablets. It can support up to 4 devices for split-screen display at the same time, and the data comparison is clear at a glance.
    The HKMLC conference interactive whiteboard supports 20-point touch, with a minimum recognition accuracy of 1mm, 7ms response time, which making the recognition more accurate and the touch more sensitive.
    We generally recommend the corresponding size according to the size of the conference room. 55 inches is suitable for conference rooms of 8-15 square meters and meetings of less than 15 people
    The HKMLC conference interactive whiteboard adopts a 4K ultra-high-definition DLED screen. It adopts superb anti-glare technology, and has unique technologies such as anti-light interference and anti-shielding, which ensures that the screen content is clearly displayed in a bright environment.

    The HKMLC Smart Board is designed to accommodate a wide range of peripherals and connectivity needs, ensuring optimal flexibility for various settings, whether in educational, business, or creative environments.


    Front Connections:

  • Two USB 3.0 Ports: For high-speed data transfer.
  • HDMI Port: Facilitates high-definition video output.
  • USB Type-C: Supports newer devices with fast charging and data transfer capabilities.
  • Extra Touch Controller Port: Allows for the addition of an external touch controller, enhancing interactivity.

  • Back Connections:

  • TF Card Reader: For easy access to files stored on microSD cards.
  • USB Ports: One USB 2.0 and an additional USB 3.0 for various peripheral connections.
  • Two HDMI Ports: For multiple HD video sources.
  • VGA Port: Supports older monitors and projectors.
  • PC Audio Port: Connects external audio devices for enhanced sound output.

  • Underside Connections:

  • Ethernet Port: Provides a stable wired internet connection.
  • Coax Cable Port: For television connectivity.
  • Audio Out: Allows connection to external speakers or sound systems.
  • Serial Connection: Useful for certain types of industrial or computing equipment.
  • Wi-Fi Antennas: Two antennas ensure robust wireless internet connectivity.

  • PC-Specific Connections:

  • Additional USB Ports: Two USB 2.0 and four USB 3.0 ports located specifically for PC use.
  • Separate Ethernet Port: Dedicated to PC operations, ensuring uninterrupted internet service.
  • Display Port and HDMI: For high-quality video output directly from the PC unit.
  • Mic and Headphone Connections: Facilitates audio input and output for communications or multimedia tasks.

  • Additional Features:

  • Dedicated Power Switch: Allows for completely shutting off power to the smart board, ensuring energy savings and safety.
  • Metal Handles: Four sturdy metal handles are integrated for safe and easy transportation or mounting of the smart board.
  • Our built-in camera is 4K 48 megapixels, image sensor 48M 1/2.0", 115° large wide-angle camera. The product is equipped with 8 array microphones, 8 meters ultra-long distance pickup effect, echo cancellation function, and sample rate of 16KHz. These features allow you to start video conferencing easily.
    Shopping & Returns
    The product will be shipped within 1-2 working days after you place an order successfully, once we ship it out, you will receive an email confirmation with a tracking number. Shipping is free within the continental U.S. Depending on where you live, shipping can take anywhere within 3 to 8 business days.
    Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact us at weichengservice@gmail.com and we can assist you with the next steps.
    Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.
    We offer free returns within 30 days of the date you received it. Any items returns should be submitted within 60-days of delivery. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them. HKMLC offers a 12-month warranty on its hardware products, if not activated within 60 days, 15 months from the shipping date.
    Payment Information
    We accept all major credit cards like American Express, MasterCard, and PayPal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
    We currently do not offer cash on delivery when you purchase online
    Technology
    To protect the screen, 4mm of tempered glass is added outside the screen. In order to ensure normal heat dissipation and display, there is a gap between the screen and the tempered glass. The main cause of fog is the temperature difference between the screen temperature and the outside temperature, which causes condensation on the glass surface to produce water mist. Water mist does not affect use. Generally, the water mist will slowly evaporate and disappear after a few hours of booting.
  • Check whether the scheduled shutdown or hibernation function is turned on;
  • Check whether the power indicator light is on normally;
  • Check whether the power supply is stable;
  • Check whether the network and Bluetooth-wireless hotpot are turned on in the settings.
    Android and Apple phones cannot connect to devices when mirroring
  • Try restarting the app and repeat the connection steps.
  • Check the network settings of your phone and tablet to make sure they are on the same network.
  • Check whether multi-person writing is turned on.
  • The roaming conflicts of multiple people writing on the whiteboard cannot be used at the same time.
  • Input eshare.app in the browser and download it in Eshare Download.
  • Choose to download according to the corresponding device version.
  • Clicking the corresponding download path does not pop up the download link.
  • The system program automatically intercepts and downloads, removes the interception, or downloads the corresponding version of the program on other computers and sends it or copies it to the computer that needs to be installed.
  • Check whether the network and bluetooth--wireless hotspot is turned on in the settings.
  • Try restarting the app and repeat the connection steps.
  • Check the network settings of your phone and tablet to make sure they are on the same network.
  • Follow the warning prompt to allow the application.
  • Update system and applications
  • Replace network equipment
  • Check whether the conference panel is connected to the omnidirectional microphone receiver.
  • Check Device Management-Sound Output-Speaker in Settings.
  • When using the pen to write, if the pen is used to tilting, the contact surface between the pen end and the tablet becomes smaller, and the input is automatically sensed as a thin pen.
    For files uploaded temporarily during fast file transfer, they need to be saved manually before being stored on the meeting panel.
    Check whether multi-person writing is turned off.
    When increasing or decreasing, the pen must exceed the range of the cell.
    Download the Android version on the computer, and transfer it to the conference tablet with a USB flash drive or other methods for installation.
    You can reset the hkmlc with reset factory. Then installed Microsoft 365 and teams.

    Still have any questions?

    Please contact us, we are delight to help you!